Shipping and Returns

Returns Policy

30-Day FREE Returns

You have 30 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. We’ll refund the item/s in the same way you paid, less applicable delivery charges.

How To Return

Return to store

You can return your items for Free to 34 South The Market in Knysna and process them in-store.

Return via courier

Please get in touch with us at shop@34south.biz, and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed, your refund will be generated.

Exceptions

Excluded Products

For hygiene reasons, we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or particular order goods.

Refunds

If you purchased the goods and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift or do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value or a gift card at the current price.

Faulty Goods

Returns or exchanges on faulty goods will be accepted up to 30 days after purchase, provided that the goods have been used for their intended purpose and have been cared for according to any instructions accompanying the goods.

Colour Variation Disclaimer

34 South endeavours to accurately reproduce the colours of all products in the product images on the website. However, there could be variations in the colour of the actual product and the product images due to the colour settings and capabilities of monitors and display screens. Thus, the fabric, print or embroidery colours seen on a digital display could be slightly different compared to the actual fabric colours.

International Purchase Returns

International Purchase Returns will be dealt with individually due to international fees varying wildly in different countries.

Contact Us

Mon-Fri 09H00-16H00 | Phone: 083 263 3319 | Email: shop@34south.biz